Co-Managed IT
Co-Managed IT Services
Support Your Internal IT Team Without Slowing Them Down
Your internal IT team has more important work to do than chasing tickets and reacting to problems. With co-managed IT services supporting them, help desk support, monitoring, cybersecurity threats, and escalation work are taken care of so they can focus on what really matters.
FIRN Services provides co-managed IT services from Fort Worth, Texas, supporting internal IT teams across DFW and nationwide.
What are Co-Managed IT Services?
Co-managed IT services support your internal IT team instead of replacing it. A co-managed IT provider works alongside your staff to handle help desk support, monitoring, cybersecurity, and escalation work so your team can focus on higher-level priorities.
Is Your Internal IT Team Set Up to Succeed or Just Survive?
Businesses using co-managed IT services face a different challenge than those without IT support like capacity, not capability.
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One Overwhelmed IT Person |
Outsourced Entirely |
Co-Managed with FIRN |
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Help desk support |
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Network management |
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Cybersecurity |
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IT management |
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Cost |
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Vendor management |
The difference is having a co-managed IT provider that works alongside your internal team, handling the volume, covering the gaps, and making sure nothing falls through the cracks between what your team manages and what we do.
Businesses trust FIRN’s Co-managed IT services long-term because we integrate directly with their internal IT teams.
5/5
Google Review Rating
100%
Client Retention Rate
Every client that’s hired us is still with us.
24/7
Monitoring + Management
Your systems never go unwatched.
85%
First-Call Resolution Rate
Most issues fixed on the first call.
Co-Managed IT Services You Can Hand Off
Every co-managed IT engagement is scoped around your internal IT team’s actual gaps. This co-managed approach gives your team full control while external experts handle specific tasks and complex issues. You might need one service. You might need several. Either way, you’re not paying for what you don’t need, and your team keeps control over everything outside our defined scope.
Help Desk Support
Your employees get a real person on the phone for day-to-day issues. Your internal IT person stops being the first call for everything, which frees up their IT capabilities for the work that actually requires their expertise.
24/7 Network Monitoring and Alerting
Someone watching your IT systems around the clock without your IT person having to be on call. Issues get caught before your team even knows there’s a problem – rapid response without burning out your internal staff.
Backup and Disaster Recovery
Automated backups with tested restore plans. If something goes wrong, we restore your full systems, not just your files. Best practices for backup and recovery, fully managed.
Managed EDR
Active threat monitoring on every device. Most internal IT teams don’t have the bandwidth or access to the latest technology needed to manage this effectively. We own it completely as external IT experts handling the security layer.
Managed SIEM
Centralized log collection, security event correlation, and around-the-clock threat monitoring. Your IT person gets visibility and valuable insight into your environment without having to manage it day to day.
Email Security
Spam filtering with encryption on incoming and outgoing messages, plus identity detection and response built into your Microsoft 365 or Google Workspace.
Patch Management
OS updates, software patches, and firmware upgrades handled on a schedule. One less thing your IT person has to track across your IT systems.
Vendor Management
One call to us replaces a dozen your team would make on their own. We handle the vendors, document the fix, and resolve complex tasks faster next time.
Escalation Support
When your internal IT team runs into complex issues or new projects, they have a senior technical team to call. IT experts who already know your environment step in so problems get solved without your IT person having to figure it out alone.
Employee Onboarding and Offboarding
New hire needs a laptop and access on Monday? Done. Someone leaving? We secure everything that day.
Asset Lifecycle Management
We track every device in your environment, flag what needs replacing, and plan upgrades before things fail – giving your internal IT department the necessary resources to stay ahead of hardware lifecycle issues.
Not sure which services you need? That’s what the Tech Checkup is for.
Why Choose FIRN as Your Co-Managed IT Provider
A collaborative approach that works with your internal team, not around them.
Some managed service providers treat co-managed as a stepping stone to replacing your in-house IT department entirely. That’s not how we operate. We build around your team’s IT capabilities and provide the additional expertise they need where it actually matters. Your internal staff stays in the loop on everything.
Your in-house team gets the same tools we use.
When FIRN comes in as your external IT support, your IT person gains access to our RMM platform, documentation, and ticketing system. They’re not locked out of their own IT systems. They’re working in a better one, with greater operational efficiency across the board.
Complex tasks don’t get bounced around.
When something escalates, it goes directly to senior IT experts who already know your IT infrastructure. There’s no ticket queue, no handoffs to someone starting from scratch on projects that needed attention yesterday.
Cybersecurity available as a standalone service.
Most co-managed IT providers aren’t set up to offer a full security stack as a separate engagement. FIRN can. If cybersecurity is the gap, we can own that piece completely without touching anything else your internal IT team manages.
Scalable additional support as your business grows.
The co-managed IT partnership adjusts as your IT management needs change. Add a service when you need it, scale back when you don’t. You’re not locked into a fixed package that doesn’t fit where your business is headed.
One call for all IT operations.
Whether it’s a helpdesk support issue, a vendor problem, a compliance question, or a Microsoft 365 licensing question, there’s one number. We coordinate across your entire IT environment so your internal staff doesn’t have to.
We support your team wherever they work.
In the office, at home, or both. When your internal IT person can’t be everywhere at once, we make sure their users are still covered. Remote employees get the same help desk support, security, and rapid response as the ones down the hall.
who we serve
Industries That Benefit from Co-Managed IT Services
FIRN provides co-managed IT services to small businesses and mid-sized companies across DFW and beyond where an in-house IT team exists but external expertise makes the difference between keeping up and falling behind.
Healthcare
HIPAA compliance, medical software support, multi-location network management, and proactive monitoring for practices that can’t afford downtime.
HIPAA auditors don’t care about your excuse. Your technology should not give them a reason to look twice.
Legal
Document security, compliance support, and IT management for law firms where billable hours depend on IT systems working reliably.
Opposing counsel finds every weakness. Don’t let your tech systems be one.
Financial Services
Secure IT infrastructure, regulatory requirements support, and network monitoring for firms where data integrity is non-negotiable.
Tax season is stressful enough. Your technology failing in the middle of it is unforgivable.
Property Management
Scalable additional support for distributed teams managing multiple locations. We standardize the IT environment so adding a new property doesn’t mean reinventing the wheel.
We standardize everything so scaling up feels like copy and paste, not reinventing the wheel.
We also work with construction, manufacturing, nonprofits, churches, restaurants, and other industries. If your business runs on technology, we can help.
How Our Co-Managed IT Services Work
Working with FIRN starts with understanding your business, not just your technology. Here’s what the process looks like:
1
Tech Check-Up
We start by understanding your current IT environment – what your internal IT team handles today, where they’re stretched, and what’s falling through the cracks. This is a real assessment of your IT infrastructure and IT operations, not a sales call with slides.
2
Scope the Engagement
Based on what we find, we put together a co-managed IT plan built around your actual gaps and business goals – not a package you have to fit into. You keep full visibility into everything we’re managing and full internal control over everything we’re not.
3
Ongoing Partnership
We handle our piece. Your in-house IT team handles theirs. We stay in regular communication so nothing falls in the cracks between us, and we adjust the scope as your specific business needs change.
The goal isn’t to take over your IT management. It’s to give your internal team the breathing room to do their best work, so technology stops being the thing that slows everyone down and starts being the thing that keeps the business moving.
Stories About Real Co-Managed Clients
Managed IT Services Pricing
Unlike hiring full-time employees to expand your IT department, a co-managed IT services provider gives you access to external expertise at a fraction of the cost. But co-managed IT doesn’t work like a standard per-user plan because no two engagements look the same. Help desk support for 50 users is a different scope than network management for 200 devices or a cybersecurity stack for a 30-person team.
We price co-managed IT based on your specific needs, not a preset package. It’s a cost-effective solution that scales with your business rather than locking you into a fixed monthly fee for services you may not need. The best way to find out what it would cost for your IT environment is a free Tech Checkup. We’ll walk through your setup with your internal IT staff and give you a real number.
Co-Managed IT Services FAQ
Your Internal IT Team Shouldn’t Have to Do Everything Alone.
Find out what a co-managed IT partnership with FIRN could look like for your team. A free Tech Checkup takes 30 minutes and gives you a real picture of where the gaps are in your IT environment.