Managed IT Services In Texas Small Businesses Can Rely On

Let us take the weight of your day-to-day IT management off your shoulders! With over 45 years of experience collectively, you can entrust your IT operations to our team of experts at FIRN Services.

There’s nothing worse than feeling…

  • Frustrated by faulty technology slowing your business down
  • Like you have to handle tech issues even though you pay an IT support company
  • Irritated by submitting a ticket only to hear back from your IT provider days later
  • Annoyed by rude IT contractors who never show up on time
  • Tired of receiving “surprise” bills with hidden fees from your IT vendor

You don’t have the time or energy to deal with IT service providers who overpromise and underdeliver, point fingers by passing the blame to other vendors or your employees, or nickel and dime you.

Instead…

You Need FIRN Services

A dependable Managed Service Provider in Dallas-Fort Worth, offering prompt and personable customer service. Our knowledgeable and professional technicians are committed to delivering top-notch IT solutions and services at a predictable, all-inclusive, flat monthly fee.

Out with the old

Break-fix services business model

Many businesses treat IT support like an emergency service, calling only when something breaks.

This often leads to a technician’s visit, a quick fix, and a substantial bill, focusing on reacting rather than preventing.

In today’s fast-paced world, waiting for problems to arise can be too late.

in with the new

Proactive managed services model

Our goal is to manage your IT needs so effectively that issues are resolved before they impact productivity or customer service.

With us, there’s no need for emergency calls; we’re already on top of any potential problems.

And on the rare occasions we need to visit, we do so quickly and professionally, minimizing disruption and getting us both back to business as usual.

as your Managed IT Services provider…

You’ll get more than just outsourced tech support; you’re embracing a strategic partnership that your business can leverage to stay competitive and drive business growth.

What are Managed IT Services?

Managed IT Services are all about entrusting your IT operations and tech tasks to a specialized third-party team so you can concentrate more on your core competencies and what you do best.

At Firn Services, we bring a blend of expertise, efficiency, and the ability to scale, ensuring your business is always aligned with the latest in technology and security. 

It’s like getting an entire IT department at a cost that’s more manageable than handling it all internally with an in-house IT team.

What’s Included In FIRN’s Managed IT Services

Because every business is unique, we tailor our offering to your specific IT infrastructure, business processes, and goals. Here’s a quick snapshot of what a typical Managed IT Services package includes.

Help Desk Services

Call, chat, or email our help desk technicians whenever you have a tech issue, from resetting passwords to troubleshooting complex network problems.

Network Monitoring

We continuously scan your network for any issues to prevent minor IT problems from escalating into serious ones, helping you avoid downtime caused by outages.

Cyber Security

We provide best-in-class security solutions (from email spam filtering to managed antivirus, disc encryption, and more), designed to defend the edge and core of your network from cyberattacks. In a security breach, we act fast to get you back in business.

Data Backups/ Disaster Recovery

Have peace of mind knowing that we continually back up your data and IT systems with an automatic, reliable, safe system. Our goal is to help you avoid the risk of an unforeseen catastrophic data loss, which can have massive implications for your business.

3rd Party Vendor Management

Dealing with multiple technology vendors can be time-consuming and overwhelming. We’ll help manage these relationships so you don’t have to.

Asset Lifecycle Management

We’ll help you plan, procure, maintain, and dispose of your devices and networking equipment, ensuring your IT assets are up-to-date, efficient, and fully optimized.

Patch Management

We’ll proactively provide software and firmware updates to keep your business running efficiently and securely.

IT Strategy & Planning

As your strategic partner, we’ll schedule regular, collaborative meetings to ensure that your business objectives are met through the use of technology.

Managed IT Services Pricing

Because every company’s support service needs and business goals are unique, we customize each Managed Services package to your business operations.

We manage single-location offices up to organizations with dozens of locations across the United States. So, if you’re a small business, medium-sized business, or enterprise-level company, we’ve got you covered. For a custom price, contact us.

Frequently Asked Questions

We provide Managed IT Services in Texas in various industries. However, we specialize in the following industries: healthcare, legal, finance, manufacturing, and local government.

Our centralized ticketing management system tracks all service requests, technical issues, and incidents. Tickets are created by one of our proactive, automatic alerts or a user (one of your staff members). 

Tickets Triggered By Alerts

During onboarding, we install a secure software agent on each device that will continuously monitor the device, including uptime, performance, and updates. When the system isn’t functioning properly or requires maintenance, an alert automatically creates a ticket for our technicians, which often gets resolved behind the scenes. 

Tickets Triggered By Users

If you or one of your staff members experiences an issue, notify our help desk by calling, emailing, or chatting with us. When a call or an email comes to our helpdesk, we keep track of the issue through a service ticket. This allows for email updates and seamless communication throughout the entire process.

On-Site & Remote Support

If our remote support team can’t resolve the issue, they’ll quickly escalate your request, and one of our technicians or engineers will help fix the issue on-site!

Note: Typically, on-site visits are billed separately from your monthly managed services agreement; however, we can customize a managed service package to include on-site support if that’s best suited for you.

Our response times (also referred to as a service level agreement or SLA) are tailored to each client depending on their technology needs and business objectives. 

A typical SLA might look like:

  • Priority 1 – Response time: within 1 hour; target resolution: within 4 hours of escalation 
  • Priority 2 – Response time: within 4 hours; target resolution: within 8 hours of escalation 
  • Priority 3 – Response time: same day; target resolution: within 24 hours of escalation 
  • Priority 4 – Response time: Two-day; target resolution: within 96 hours of escalation

Currently, our Helpdesk services are available from 7:00 AM to 5:00 PM CST Monday through Friday.

In the event of an emergency, FIRN Services offers technical support 24 hours a day, 7 days a week, 365 days a year. An emergency means a system-wide failure that affects the entire company or a significant portion of your company.

If your business requires help desk support beyond our current hours, let’s chat! We tailor the help desk support hours based on our client’s needs, not our own.

Our helpdesk techs are trained around “first call resolution” (FCR). That means whenever you send a ticket, we’ll try to fix the problem immediately. If they can’t fix it, we rapidly escalate any IT issues to more specialized engineering teams to get your team working again as quickly as possible.

Device coverage is tailored to each client depending on their technology needs and business objectives. 

Typically, we will monitor and maintain monthly software updates, hardware integrity, server utilization, storage availability, data backups, antivirus protection, event logs, syslogs, and more to ensure maximum overall systems function efficiently and properly.

We’ll also support all Core, Edge, and Perimeter network appliances, including Ethernet switches, routers, firewalls, wireless access points, layer 2 transport equipment, and any other network devices installed, owned, or managed by you.

Project management is typically not included in a managed IT services agreement. However, we tailor every service to each client, so feel free to contact us today and we can understand your specific needs and create a customized proposal.

Your Success = Our Success

Sure, we’re here to fix your IT and keep it running optimally, but at the end of the day, we’re all about helping you and the people in your business succeed. That’s our philosophy, and it’s why various organizations across the Dallas-Fort Worth Metroplex and the great state of Texas rely on Firn Services.