Contact Support
Support Phone
Call us during business hours and talk to a real person.
Business Hours
Monday through Friday, 8:00 AM to 5:00 PM CST
After Hours
For emergencies outside of business hours, call (817) 900-9035.
Non-urgent issues submitted after 2:00 PM may be addressed the next business day.
Remote Support Tool
If one of our technicians asks you to start a remote session, click the button below to download our remote support tool. It gives us secure, temporary access to your computer so we can troubleshoot and fix the issue without an on-site visit.
How to Submit a Support Request
Call Us
The fastest way to get help. Call (817) 900-9035 and we’ll create a ticket right away. We prioritize requests as they come in and move quickly to resolve them.
Submit a ticket
Log into your support portal to log a ticket in our system and someone will follow up with you.
Include as much detail as you can
The more we know upfront, the faster we can resolve it. Things like error messages, what you were doing when the issue started, and whether it’s affecting other people on your team all help.